US Airways Loses My Luggage

I made it back to San Francisco after a 12-hour delay in Philadelphia, but my luggage is still missing, out there in the cold somewhere, no doubt piled up with thousands of other pieces of lost or mishandled luggage. I wonder if it got accidentally routed to Charlotte or elsewhere? US Airways has no customer service to speak of--their 800 number for lost baggage just hangs up on you when you choose option 2 to find out where your luggage went. When I did finally get through once, I was told by an automated voice (called "Alex," annoyingly enough) that my luggage has not yet been located--real helpful and informative.

Anyway, it looks like US Airways is toast as an airline. I feel sorry for all of their employees, and I know many worked extra hard to help us travelers survive our holiday journeys. Those who called in sick in Philly really suck though. They screwed their fellow co-workers who were left to pick up the slack, plus they screwed all of the US Airways customers. As I said to a friend on the phone, they just helped send US Airways over the edge of the cliff (into bankruptcy) that much faster. Maybe that was their goal. I had to spend the night in Philly because I couldn't make my connecting flight. Our plane actually landed on time for me to make my connection, but there was no ground crew available, and all of the gates were blocked by other planes, so we had to sit in our plane on the tarmac for over an hour before we could get off the plane. Then I ran to my connecting flight's gate (A25) which was way at the other end of the aiport. When I got there, the plane was still on the ground due to similar problems, but they had closed the doors and no one was even around to tell me that I couldn't board any more, but that was obvious. Then I had to wait in an insanely long line to get reticketed.

Oh well, I survived. I just hope my luggage isn't permanently MIA--it has all of my new Christmas gifts and favorite clothes in it. This concludes my rant session--happy f#*@$ holidays from US Airways!

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